Terms of Service – RayaNova

Last Updated: May 26.2026

Welcome to RayaNova! These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

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1. Eligibility

• You must be at least 16 years old (or 14 in Germany) to use the Services.

• By using the Services, you confirm that you meet the minimum age requirement and have the legal capacity to agree to these Terms.

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2. Account Registration

• Some features may require creating an account.

• You are responsible for maintaining your account credentials.

• You agree to provide accurate, complete, and up-to-date information.

• You are responsible for all activities under your account.

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3. Products and Services

• We strive to provide accurate product information, prices, and availability but do not guarantee absolute accuracy.

• We may modify or discontinue products without notice.

• All orders are subject to acceptance by RayaNova.

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4. Payments

• Payments are processed via third-party providers (e.g., Shopify Payments).

• You agree to provide valid payment information and authorize payments for your purchases.

• Orders may be delayed or canceled if payment cannot be processed.

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5. Shipping and Returns

• Shipping times are approximate and may be delayed due to circumstances beyond our control.

• Our return and refund policy is outlined here.

• Some products are non-returnable and will be clearly marked.

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6. User Conduct

You agree not to:

• Violate any applicable laws or regulations.

• Disrupt or interfere with the Services’ operation.

• Use the Services to transmit harmful, offensive, or illegal content.

• Attempt unauthorized access to other accounts or systems.

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7. Intellectual Property

• All content on the Services (text, images, logos, graphics, software) is owned by RayaNova or its providers.

• You may not copy, distribute, modify, or create derivative works without written permission.

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8. Privacy

• Our Privacy Policy explains how we collect, use, and protect your data.

• By using the Services, you agree to the data practices described there.

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9. Disclaimers

• The Services are provided “as is” and without warranties of any kind.

• We do not guarantee uninterrupted, error-free, or secure access.

• We are not responsible for third-party content or links.

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10. Limitation of Liability

• To the fullest extent permitted by law, RayaNova and its affiliates are not liable for indirect, incidental, special, or consequential damages.

• Our total liability is limited to the amount you paid for the product or service at issue.

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11. Indemnification

• You agree to indemnify and hold RayaNova, its affiliates, and employees harmless from any claims, damages, or costs arising from your use of the Services or violation of these Terms.

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12. Governing Law and Jurisdiction

• These Terms are governed by the laws of Germany and the European Union.

• Disputes may be resolved in courts in Hamburg, Germany.

• For U.S. customers, California laws regarding CCPA and consumer protection apply.

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13. Changes to Terms

• We may update these Terms at any time.

• Updates will be published on the website with a “Last Updated” date.

• Continued use of the Services constitutes acceptance of the updated Terms.

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14. Contact Us

For questions regarding these Terms or our Services:
Email: info@rayanova.de
Address: Grunewaldstraße 74a, 22149 Hamburg Germany

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