Policy

Business Information

RAYANOVA
Hamburg, Germany
Email: info@rayanova.de

Customer Service

For all enquiries including orders, returns, shipping, and general questions, please contact us at info@rayanova.de.

We aim to respond to all enquiries within 24–48 business hours, Monday to Friday.

Returns & Complaints

To initiate a return or file a complaint, please email info@rayanova.de with your order number and details of your request.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution platform at: ec.europa.eu/consumers/odr