Shipping policy

Shipping Policy

Last Updated: May 26.2026

This Shipping Policy explains production times, estimated delivery, and other shipping details.

1. Production Time

All products are made-to-order. Typical production times are:

• Apparel (t-shirts, hoodies, sweatshirts etc.): 2–7 business days
  

2. Shipping Methods & Estimated Delivery Times

Estimated delivery times include both production and shipping. Times may vary depending on holidays, customs, or other delays.

Germany & Europe:
• Standard delivery: 6–11 business days
• Faster EU delivery may be available for selected items shipped from local EU stock

United States:
• Standard delivery: 7–12 business days
• Faster delivery may be available for selected items shipped from local US stock

Other Countries

• Shipping times vary depending on location; typically 7–15 business days.

3. Shipping Costs

Shipping costs depend on product type, destination, and shipping method. Costs are calculated at checkout.

4. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your package until delivery.

5. International Customs & Taxes

Orders shipped outside Germany may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@rayanova.de. We will coordinate with our fulfillment partner to resolve the issue.

7. Changes to This Policy

We may update this policy to reflect changes in shipping partners, production times, or laws. Updated policies will be posted on our website.

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